Privacy Policy – PackNGo Logistics
Effective Date: January 9, 2026
Last Updated: January 9, 2026
1. Introduction
Welcome to PackNGo Logistics (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website packngologistics.in or use our packers and movers services.
By using our services or website, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Request a quote or consultation
- Book our moving services
- Contact us via phone, email, or contact form
- Subscribe to our newsletter
- Fill out surveys or feedback forms
This information may include:
- Full name
- Phone number
- Email address
- Current and destination addresses
- Moving date and preferences
- Type of goods to be moved
- Vehicle details (for car/bike transportation)
- Pet information (for pet relocation)
- Payment information
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website addresses
- Cookies and tracking data
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Delivery
- To provide and manage our packers and movers services
- To process your booking and moving requests
- To communicate with you about your move
- To coordinate pickup and delivery schedules
- To provide customer support
3.2 Business Operations
- To improve our services and customer experience
- To send you updates, promotions, and marketing communications (with your consent)
- To analyze website usage and optimize performance
- To prevent fraud and ensure security
- To comply with legal obligations
3.3 Communication
- To respond to your inquiries and requests
- To send booking confirmations and updates
- To provide customer support
- To send service-related notifications
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Transportation and logistics
- Payment processing
- Insurance services
- Customer support
- Website hosting and analytics
4.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Government investigations
- Protection of our rights and property
- Prevention of fraud or illegal activities
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from:
- Unauthorized access
- Accidental loss or destruction
- Alteration or disclosure
- Misuse or theft
Our security measures include:
- Secure servers and encrypted connections (SSL/TLS)
- Access controls and authentication
- Regular security audits
- Employee training on data protection
- Secure payment gateways for financial transactions
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce our agreements
Typically, we retain customer data for:
- Active bookings and services: Duration of service + 1 year
- Financial records: 7 years (as per GST compliance)
- Marketing communications: Until you unsubscribe
- Website analytics: 24 months
After the retention period, we securely delete or anonymize your information.
7. Your Privacy Rights
You have the following rights regarding your personal information:
7.1 Access and Correction
- Request access to your personal information
- Request correction of inaccurate or incomplete data
7.2 Deletion
- Request deletion of your personal information (subject to legal obligations)
7.3 Opt-Out
- Unsubscribe from marketing emails (via unsubscribe link)
- Opt-out of promotional SMS and calls
- Disable cookies through browser settings
7.4 Data Portability
- Request a copy of your data in a portable format
7.5 Withdraw Consent
- Withdraw consent for data processing at any time
To exercise these rights, contact us at:
- Email: packngologisticsiba@gmail.com
- Phone: 7777003287
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
- Enhance user experience
- Analyze website traffic and usage
- Remember your preferences
- Display relevant advertisements
Types of Cookies We Use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand user behavior
- Marketing Cookies: Used for targeted advertising
- Preference Cookies: Remember your settings
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- Legal requirements
- Technology advancements
We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications (for registered users)
- Updating the “Last Updated” date
Your continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
PackNGo Logistics
IBA Approved Packers and Movers
📧 Email: packngologisticsiba@gmail.com
📞 Phone: 7777003287
🌐 Website: www.packngologistics.in
Business Hours:
Monday – Sunday: 24/7 Customer Support
13. Consent
By using our website and services, you hereby consent to our Privacy Policy and agree to its terms.
14. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of courts in [Your City/State].
15. GST and Compliance
As a GST-registered entity, we maintain all customer data in compliance with Indian tax laws and regulations, including:
- GST Act, 2017
- Income Tax Act, 1961
- Information Technology Act, 2000
- Personal Data Protection Bill (when enacted)
Thank you for trusting PackNGo Logistics with your relocation needs. Your privacy and security are our top priorities.